XG ReplyPrivacy Policy
This Privacy Policy explains what information XG Reply ("we", "us") receives when you message or comment on a Facebook Page or Instagram account operated by Xtreme Gadgets or its affiliated businesses, how we use it, and the choices you have. It applies to the XG Reply application registered with Meta Platforms, Inc.
1. Who we are
XG Reply is developed and operated by Xtreme Gadgets, a car-accessories and GPS business at Unit 105 The Orient Bldg., General Echavez St., Cebu City, Philippines (kiosk at Parkmall, Mandaue). Xtreme Gadgets is the data controller for the information described here. Contact: salesxtremegadgets@gmail.com.
2. What we collect
When you send a message to, or comment on, one of our pages, Meta delivers the following to XG Reply through the Messenger Platform and Instagram Messaging API:
| Information | Example | Why we need it |
|---|---|---|
| Your public profile on the platform | Name, profile picture, page-scoped ID | To show your conversation to our staff and reply to you |
| Messages and comments you send us | Text, photos, the time sent | To answer your question |
| Replies we send you | Text, photos | To keep a record of the conversation |
| Details you choose to share | Car model, phone number, preferred schedule | To quote, book, or follow up as you asked |
We do not receive your Facebook password, your friends list, your private posts, or anything you have not sent to our pages.
3. How we use it
- To answer your messages and comments. Some first replies are written by an AI assistant that uses our product information; our staff can take over any conversation.
- To remember what you asked so you do not have to repeat it.
- To organise conversations internally (tags, stages, notes, reminders) so the right person follows up.
- To improve our answers. Questions and the replies our staff gave may be used to teach the assistant. Photos and personal details are not used for this without removing identifying information.
We do not sell your information. We do not use it for advertising. We do not share it with other businesses, except the affiliated businesses named above when you message their own pages.
4. Automated replies
An AI assistant (a language model provided by OpenAI) may write the first reply to your message using the text of your message and our product catalogue. The content of your message is sent to that provider only to generate the reply and is not used by the provider to train its models under our agreement. You can ask for a human at any time by saying so in the chat.
5. Where the data is stored and who can see it
Conversations are stored in a database hosted by Supabase (Postgres) in the Asia-Pacific region, protected by access controls so that only staff of the specific business you contacted can see them. Photos we send you are stored in the same service. Meta keeps its own copy of your conversation on Facebook or Instagram under Meta's privacy policy.
6. How long we keep it
Conversations are kept while you remain a customer or prospect, and for up to 24 months after the last message, so that we can honour warranties and follow-ups. You can ask us to delete earlier; see our Data Deletion Instructions.
7. Your rights and choices
- Ask what we hold about you, correct it, or have it deleted, by emailing salesxtremegadgets@gmail.com or following the deletion instructions.
- Stop messaging our page at any time; block or mute us on Facebook or Instagram.
- Remove XG Reply's access in your Facebook settings under Settings & Privacy → Settings → Apps and Websites.
We respond within 7 days. This policy follows the Philippine Data Privacy Act of 2012 (Republic Act 10173) and Meta's Platform Terms.
8. Children
Our pages are intended for adults. We do not knowingly collect information from anyone under 18.
9. Changes
If this policy changes we will update the date above and, for significant changes, mention it in our reply to you.
10. Contact
Xtreme Gadgets · Unit 105 The Orient Bldg., General Echavez St., Cebu City, Philippines · salesxtremegadgets@gmail.com