XG ReplyData Deletion Instructions
You can ask us to delete the information XG Reply holds about you at any time. This page explains exactly what we hold, how to ask, and what happens next. It applies to conversations you had with any Facebook Page or Instagram account operated by Xtreme Gadgets or its affiliated businesses.
What we hold about you
- Your name, profile picture and the page-scoped ID Meta assigns to you for our page.
- The messages and comments you sent us, and our replies, with their dates.
- Any details you shared in chat, such as car model or phone number, and internal notes, tags and stage our staff added.
How to request deletion
Option 1 – Email. Send an email to salesxtremegadgets@gmail.com with the subject "Delete my XG Reply data". Include the name shown on your Facebook or Instagram profile and which page you messaged (Xtreme Gadgets, Lashesta or SMTR) so we can find your conversation.
Option 2 – In the chat. Send the message "Please delete my data" to the same page you talked to. Our staff will confirm your identity from the conversation itself.
Option 3 – Through Facebook. Go to Settings & Privacy → Settings → Apps and Websites, find XG Reply, and click Remove or Send request. Meta forwards the request to us.
What happens next
| Step | When |
|---|---|
| We confirm we received your request | Within 2 business days |
| We delete your conversations, messages, notes, tags, stage, custom fields and profile details from XG Reply, and any photos you sent us | Within 7 days of the request |
| We send you a confirmation that the deletion is complete | Same day the deletion is done |
What is not deleted
- Meta's own copy of the conversation in your Facebook or Instagram inbox. You can delete that from Facebook or Instagram directly.
- Records we must keep by law, such as an invoice or warranty record if you bought something, kept only for the period the law requires and no longer linked to your chat.
- Anonymised question-and-answer examples used to teach our assistant, which contain no name, ID or contact details.
Contact
Xtreme Gadgets · Unit 105 The Orient Bldg., General Echavez St., Cebu City, Philippines · salesxtremegadgets@gmail.com